Purchasing

I accept payment from all major credit cards through PayPal
You do not need an account to pay by PayPal.

Security

The store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the secure sockets layer protocol (ssl) with an encryption key length of 128-bits (the highest level commercially available).

Shipping.

All orders with the occasional exception will ship within 7 business days.
If your package is a gift and you would like to make arrangements to have it ship earlier, please send us an email and we will get working on it right away.

Arrival times vary by destination.
Delivery can be expected within 10 working-days within Italy.
I will contact you if a delay is anticipated.
International orders vary but generally take longer to arrive, please expect to receive your package in 20 working-days.

I use Poste Italiane for all orders.

Each piece is packed with care, wrapped in bubble wrap, packed in foam peanuts and double boxed, if necessary.

How do I convert your prices into my own currency?

I provide prices in Euro (€), to get an accurate estimate of prices in your own currency you can use a free online currency converter such as xe.com

What about customs duties?

Some larger orders may be subject to customs duties/tax when they reach their destination.
Any duties and taxes charged by customs of the destination country are the sole responsibility of the buyer and will not be refunded or reimbursed by albertobagetto.it for any reason.
If you are an EU resident you should not have to pay tax on your order.

Refunds.

I want you to be happy with your purchase.
If you find there is a problem with your order please email me so that I can find a solution.
Choose carefully before purchasing.
If you are at all dissatisfied with the items you receive, please contact me immediately.
Refunds are only possible if you receive damaged goods.
Photographic evidence of damaged goods and packaging must be supplied.
Sorry, no refunds on shipping costs.

Do you take commissions?

I feel like trying new ideas all the time, and remaking something I have made before doesn't seem to feel right to me, for now.
The kilns are so unpredictable that I can never guarantee the outcome!

Copyright.

All products, designs, and images on my websites are protected by copyright. should you wish to use images from my website albertobagetto.it or store, please contact me.

How can I contact you?

Please email me with any comments or questions at atelier at albertobagetto dot it